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Terms and Conditions

Contract to use Nationwide Vehicle Contracts Ltd’s Website

  • This website is owned and operated by Nationwide Vehicle Contracts Ltd (Nationwide), whose principal place of business is at, Unit 9, Christie Way, Christie Fields, Manchester, M21 7QY, and it provides this site to you subject to the following terms and conditions.
  • Please read these terms and conditions carefully - if you use our site you are deemed to have accepted these terms and conditions and thereby have entered into a legally binding contract. The terms and conditions stated need to be read in conjunction with the order you accept from us. Please leave this site if you do not wish to accept these terms and conditions.
  • We reserve the right to make changes to these terms and conditions from time to time which will take effect from the date when the changes are posted on this website. Your continued use of this website will constitute your acceptance of any changes to these terms and conditions. Please remember that throughout these terms and conditions when we mention "we", "us" or "our", we mean Nationwide Vehicle Contracts Ltd. When we refer to "you" we mean the user of our website. 

Website Information

  • For the purposes of these terms and conditions the expression "Website Information" means the images, applets, scripts, text and graphics operating in or which form part of this website.
  • All intellectual property rights in the Website Information, in the selection and arrangement of the Website Information, in the design of this website and in all software compilations, underlying source code, software and all other material operating in or forming part of this website are owned by Nationwide Vehicle Contracts Ltd, or its content and technology providers except in so far as individually stated or acknowledged by us on particular material or items.
  • Without affecting our own or any third party intellectual property rights, you are not permitted to copy, alter or reproduce any of the content of this site without our prior consent.
  • You may view Website Information in a web browser for private use only. Copying Website Information into a computer cache or storage device for private on or off-line use is also permitted. You may not make a copy of the Website Information or any part of it for any other purpose without out prior written consent, which may be granted at our sole discretion.
  • Nothing in these terms and conditions or on this website constitutes a licence to use or copy the Website Information. 
  • This website, like any other, is susceptible to cyber-squatting and vandalism. We do not accept any responsibility for, or liability in respect of, any information which appears on this website as a result of such actions. 

Vehicle Information

  • The vehicle specifications displayed on the website are supplied by the vehicle manufacturers to CAP and formatted for our use. Whilst we make every effort to assist in identifying vehicle options and standard specifications, the information should only be used as a guide and no decision should be made to purchase, hire or lease a specific vehicle without verification of the latest data from either the manufacturer or franchised dealer. Please check your order carefully to ensure it suits your exact requirements. If you are unsure, please check the manufacturer’s website. For the avoidance of any doubt Nationwide Vehicle Contracts Ltd will not be liable for any loss or damage arising, in contact, tort or otherwise, directly or indirectly from the use of or reliance upon any information contained on the Website, nor products or services provided by third parties (whether individuals or corporations) featured on the site.
  • Any manufacturer subscription services included with the vehicle may not cover the entire term of the lease. Should you choose to extend these services beyond the manufacturer’s inclusive period, this will be at the customer's expense.
  • All ICE vehicle fuel consumption and electric vehicle range data shown on our website is supplied using CAP data provided to them by each manufacturer. These are based on government-approved testing IE Worldwide Harmonised Light Vehicle Testing Procedure (WLTP). During "real world" usage, these figures may vary based on your own specific driving style, added vehicle options, road, and weather conditions. On occasion, CAP data may not be accurate, especially when the manufacturer has recently introduced a new model. To understand these more fully, please refer to the manufacturer and/or a franchised supplier.
  • Upon entering into a contract agreement, you are responsible for the running of the Vehicle in accordance with the manufacturer’s guidelines. This includes keeping the Vehicle properly serviced in accordance with the manufacturers recommended service schedule by an agent approved by the finance company.
  • All images on the website are for illustration purposes only. Vehicle images may be of products, vehicles, and accessories or features which may be subject to modification, cancellation, discontinuance, or other change by the manufacturer, dealer or distributor without prior notice. The products, vehicles, accessories and features, and such product, vehicle, accessory or feature availability, may also vary from region to region and country to country.
  • Automotive Images, Copyright [2000 – 2024] izmo, Inc. USA. All Rights Reserved. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Any unauthorized use, reproduction, distribution, recording or modification of these images is strictly prohibited. 
  • We reserve the right to make any changes to the Website Information without notice and without incurring any liability to you.
  • For pre-registered vehicles sold with the balance of the manufacturer's warranty, an MOT will be required (at customers cost) 3 years from published taxation point, in line with UK law. If a vehicle is pre-registered, you will be entitled to the balance of the manufacturer’s warranty and roadside assistance cover. In the event that the warranty expires within the contract hire period, you will be liable for any servicing, repairs or breakdown costs, unless a maintenance package is purchased as part of the contract, in which case repair costs may be covered subject to the maintenance terms and conditions.
  • All of our vehicles come with Vehicle Excise Duty (VED), also known as road tax, for the duration of the contract or 12 months for Finance Lease agreements. During the term of your agreement and any extended term, the finance provider will arrange for the provision of the vehicle excise duty (VED) and include this into the cost of your agreement. Please note, if the cost of the VED goes up during the term of your agreement, or any extended term, you will be liable to pay the amount of any increase.
  • The P11D value of the vehicle is determined by the vehicle's full list price, including extras, VAT, and delivery charges. This value excludes road tax (RFL) and the first registration fee. The supplying dealer submits this value to the DVLA when registering the vehicle. Please be aware that the P11D value may increase due to manufacturer price changes, including chosen options, and the funder may impose a charge to cover the price impact to the Road Tax or First Registration Fee. Nationwide Vehicle Contracts is not responsible for any losses or inconvenience caused by a P11D value increase.

Prices

  • Prices quoted for personal leasing include VAT.
  • Should the VAT rate change between the placing of the order and the supply of the vehicle, payments will be adjusted accordingly.
  • Unless stated to the contrary advertised prices include;
    i. Delivery by the dealer to your chosen GB mainland destination, however Nationwide reserves the right to pass on any additional costs associated with delivery on certain vehicle offers. 
    ii. Number plates,
    iii. Road Fund Licence for the term (if applicable), and
    iv. Vehicle Registration Charge.
  • Nationwide reserves the right to change the price of the vehicle, either before or after an order is placed. If the price of a vehicle is changed after an order is placed Nationwide shall notify you of the change and you have the right to withdraw your order if the change is not acceptable.
  • Prices quoted may vary depending on vehicle colour. This is a result of different residual values set by the finance company or may depend upon stock availability.
  • Prices on the web site are for information purposes only and do not constitute an offer by Nationwide Vehicle Contracts Ltd which is capable of acceptance by you.
  • Prior to ordering your vehicle, a deposit may be required. Subsequent cancellation may result in the loss of any monies paid subject to the discretion of Nationwide Vehicle Contracts Ltd.
  • “Cashback” relates to a cash payment paid by Nationwide Vehicle Contracts Limited to the Customer within 14 working days of the vehicle being delivered. This amount is intended to be used as a contribution towards the initial rental stated on the Customer Hire Agreement. A full explanation will be given at point of order by your Leasing Consultant.
  • For contribution deals, a portion of the initial rental is paid by the supplying dealer and the Customer must pay the remaining amount direct to the finance provider by BACS or Cheque. A full breakdown of the costs will be given at point of order by your Leasing Consultant.

Orders

  • An order of a vehicle from the Nationwide Vehicle Contracts Ltd’s website is an expression of interest by you to obtain the vehicle ordered at a price similar to that advertised.
  • An order does not create a contract between you and Nationwide Vehicle Contracts Ltd, ’Nationwide’ to purchase, hire or lease a vehicle. For there to be a contract between you and Nationwide to purchase, hire or lease a vehicle, Nationwide must locate a vehicle matching the specification you require, at a price agreed between you and Nationwide. You must enter into a finance agreement with a finance company. For the avoidance of any doubt, there is no contract to purchase, hire or lease a vehicle between you and Nationwide until the finance agreement is signed by you and the finance company and it becomes executed/operational.
  • In the unlikely event that the vehicle you have ordered is not available or the funder makes a change to the rental, Nationwide will contact you by email or telephone to confirm with you whether you wish to proceed with your order or to provide you with possible alternatives. If the alternative is not acceptable by you, Nationwide Vehicle Contracts will cancel your order without penalty and refund any monies paid.
  • We may introduce you to our carefully selected panel of finance providers who may then pay us for the introduction. We will not refer you outside of this panel.
  • Following an accepted order, we will carry out a credit check on you as part of your application process. The lender reserves the right to decline the application.  
  • If, after acceptance, a new credit proposal is required because your approval has expired, there was an error on your original application, the finance provider asks for it, or you wish to apply for finance with a new provider, another credit search may be made on your behalf.
  • Most finance providers respond to a credit application within two to five working days, however during busy periods, it can take up to 14 days for us to receive a response. Please note until the finance provider has approved the application, we are unable to secure the vehicle and/or price, as the advertised offer can be pulled from the market at any time.
  • For regulated credit broking agreements that have been concluded without any face-to-face dealings (i.e. over the phone, internet etc.) you have the right to cancel the contract without penalty and without giving any reason within 14 calendar days in accordance with the Distance Marketing Directive. The 14 calendar day cancellation period begins from the day you “accept” our quotation, Terms & Conditions and IDD document. This legal right applies equally to all personal customers, sole traders and partnerships with up to four partners.

Delivery/Registration

  • Upon receipt of a correctly completed and signed finance agreement; payment of any deposit, and if applicable payment of any balance of monies Nationwide will arrange delivery of the vehicle to your home or business address.
  • Please note that the monthly rental/lease price includes the cost of driving the vehicle to the specified address, provided your address is situated on the GB mainland. For some locations in Scotland, the Scottish Highlands and Scottish Islands such as Dundee (DD), Inverness (IV), Aberdeen (AB), Perth (PH), Oban (PA), Greenock (PA) Stranraer (DG), and Skye (IV) a delivery charge of up £450 may be applicable depending on distance and supplying vehicle manufacturer. You will be advised of any additional charges prior to the order being processed by us. If they are unacceptable, you will be entitled to choose an alternative vehicle or cancel your order with a full refund.
  • For customers living on the Isle of Wight (IOW), it is likely that our suppliers will require an additional charge for deliveries onto the Island. It is possible for customers to meet the delivery agent for handover at the port of Southhampton or Portsmouth. For all port handovers, customers must present in person and present the required IDs.
  • Currently, we are unable to offer delivery to customers living in Northern Ireland.
  • The finance company will allow up to 100 miles to arrange delivery of your vehicle. This will not count towards your pre-agreed contracted mileage. Additional mileage above this figure may be deducted from your contracted mileage subject to the finance provider we are using for your contract. If you require Vehicle Transported Delivery (the vehicle is delivered on a trailer/transporter) this can be arranged but an additional charge will be made.
  • Quoted delivery "lead times" represents our “best estimate” based on information provided by our brand supplier and do not constitute an obligation to supply the vehicle in the time specified. Whilst we endeavour to ensure that delivery dates are as accurate as possible, delivery dates are subject to change by the manufacturer and on occasion, delays do occur due to production issues. Nationwide Vehicle Contracts Ltd will keep you informed of any known changes to your vehicle’s delivery date to allow you to make any necessary arrangements as a consequence. Nationwide Vehicle Contracts Ltd has no control or influence over manufacturer lead times and will not accept any responsibility for any losses or inconvenience caused because of a delay from the manufacturer.
  • Once the vehicle has landed with the supplying dealership, customers must be willing to take delivery. Failure to do so may result in the vehicle being taken by the retail division or sold to another customer. We encourage all customers to carefully review our delivery terms and conditions and to keep in mind that quoted delivery lead times are subject to change by the manufacturer.
  • Please note that the statutory cooling off period observed by finance companies applies to all vehicles, and vehicles will not be delivered until the ’cooling-off’ period has expired.
  • Local registration of vehicles is not possible.
  • Your vehicle may arrive with registration plates supplied by Nationwide Vehicle Contracts. As a DVLA Registered Number Plate Supplier, it is a legal requirement for us to include our company name and postcode on the bottom of the registration plate. As the law requires this, this is not optional, and we cannot add or substitute alternative text. The registration plate may also include a border which displays our logo, telephone number and website address. 
  • Proof of insurance is required before delivery can take place. This must be a fully comprehensive insurance policy, and the hirer obtaining finance must be the main policyholder on the insurance certificate. Please check you can obtain and afford the cost of insurance for the vehicle prior to accepting an order. You must make your insurance provider aware that this is a lease vehicle and that the registered owner and keeper of the vehicle is the finance company. For further details regarding insurance, please refer to your finance documentation.

Excess Mileage

  • Certain finance agreements have an excess mileage charge. This is expressed as PPM (Pence Per Mile) and is charged when your vehicle exceeds the agreed mileage over the total contract term. Some contracts allow you to travel over your agreed mileage amount only charging you the PPM amount stated on your order form, however other contracts will only allow you to travel up to a pre-determined amount before a higher excess mileage charge is applied. Please refer to your contract for full details on excess mileage charges and how this cost may affect you. 

Statutory Rights

  • Nothing in these conditions shall affect your statutory rights.
  • Nationwide is committed to customer service. If you are dissatisfied with our service, we will endeavour to resolve any issues in a fair and effective manner. 
  • For a copy of our customer complaints procedure or if you have any feedback regarding our service you should email [email protected]. We are committed to acknowledging your feedback within 3 working days of receipt and undertaking all reasonable efforts to resolving it promptly under the circumstances. We will provide you with a timescale for resolving the dispute and keep you regularly updated with its progress. We would seek to resolve any complaint or concern you may have in the first instance if we are unable to then you may be able to refer your complaint to the Financial Ombudsman Service.
  • Nationwide Vehicle Contracts is a broker member of the British Vehicle Rental and Leasing Association.
  • Nationwide Vehicle Contracts Limited is authorised and regulated by the Financial Conduct Authority.
  • Nationwide Vehicle Contracts Limited is licenced as a credit broker under the Consumer Credit Act 1974 by the Financial Conduct Authority. Our Firm Reference Number is 668741.

Nationwide Vehicle Contracts Limited is registered in England and Wales. Registered Number - 4408958. VAT Number - 784493286. Registered Office and Trading Address: Unit 9, Christie Way, Christie Fields, Manchester, M21 7QY.

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