Monday to Friday 9am to 5.30pm
This document explains the period of time in which you have to decide whether or not you wish to use Nationwide Vehicle Contracts’ brokerage service and our cancellation policy once this period of time has elapsed and we have commenced our brokerage service.
Please note, this policy specifically relates to cancelling Nationwide Vehicle Contracts’ brokerage service and does not relate to your cancellation rights with the finance provider.
For regulated credit broking agreements that have been concluded without any face-to-face dealings (ie. over the phone, internet etc.) you have the statutory right to cancel the contract without penalty and without giving any reason within 14 calendar days in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.
The 14 calendar day cancellation period begins from the day you “accept” our quotation, Terms & Conditions and IDD document. For orders placed online, this period starts from the day you submit your online order.
This legal right applies equally to all personal customers, sole traders and partnerships with up to four partners. These rights do not apply to Limited Companies, Limited Liability Partnerships (LLP) and Partnerships with more than four partners as these agreements are unregulated.
For orders cancelled after the 14 calendar day cancellation period, Nationwide Vehicle Contracts will not charge a cancellation fee to customers who have ordered via the Lloyds Banking Group Employee Affinity Scheme.
If you wish to exercise your right to cancel, you must notify Nationwide Vehicle Contracts of your decision to cancel the contract by a clear statement in writing by post or via email to:
Nationwide Vehicle Contracts
Unit 9 Christie Way
Christie Fields
Manchester
M21 7QY
Email: [email protected]
You must include details of your full name, address and details of the order you wish to cancel. Please note, by exercising your right to cancel, you are withdrawing from the brokerage contract and the contract is terminated.
If you have any further questions about our cancellation policy, please call us on 0345 862 6040.